Terms & Conditions
1. Who we are
These Terms & Conditions (“Terms”) govern your access to and use of the Gluto.ai website, mobile applications, AI assistants, maps, community features, and related services (collectively, the “Service”), operated by Gluto.ai and its affiliates (“Gluto,” “we,” “us,” or “our”).
2. Acceptance
By clicking “I agree,” checking the acceptance box at signup, or otherwise using the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not create an account or use the Service.
You must be at least 13 years old (or the minimum age required in your country) to use the Service. If you are under 18, you represent that a parent or legal guardian has reviewed and agreed to these Terms on your behalf.
3. Not medical advice
Content on Gluto — including AI-generated answers, restaurant scores, product checks, maps, blogs, and user submissions — is for general informational and educational purposes only. It is not medical advice, diagnosis, treatment, or a guarantee of safety for any person with celiac disease, gluten sensitivity, allergies, or other conditions.
You alone are responsible for decisions about what you eat, buy, or do. Always verify ingredients, preparation practices, and cross-contamination risks yourself and consult qualified healthcare professionals when needed.
4. No warranty on accuracy
We work to keep information useful and up to date, but the Service may contain errors, omissions, outdated data, or incomplete coverage. Sources include third-party websites, user reports, public records, and automated systems.
To the fullest extent permitted by law, Gluto disclaims all responsibility and liability for the accuracy, completeness, reliability, or suitability of any content on the Service, whether provided by Gluto, other users, partners, or AI systems.
You agree that you are solely responsible for evaluating information before relying on it — especially for health and safety decisions.
5. AI-generated content
Gluto uses artificial intelligence and automated systems to research, summarize, score, and respond to queries. AI outputs can be wrong, incomplete, biased, or inappropriate despite our safeguards.
We implement guardrails and moderation, but we do not guarantee AI behavior and are not liable for any harm arising from AI-generated content, tool use, or recommendations. You use AI features at your own risk.
6. User content and community behavior
You may submit reviews, messages, profile information, and other content (“User Content”). You are solely responsible for your User Content and for how you interact with other users.
We do not endorse User Content and are not responsible for conduct, statements, or submissions of other users. We may monitor, remove, or restrict content or accounts at our discretion but have no obligation to do so.
You agree not to:
- Post false, misleading, or intentionally harmful information about restaurants, products, or health risks;
- Harass, impersonate, or abuse others;
- Violate any law or third-party rights;
- Upload malware or attempt unauthorized access to our systems.
7. Prohibited technical abuse
You may not, without our prior written permission:
- Scrape, crawl, harvest, or bulk-download the Service or its data;
- Reverse engineer, probe, or attack our AI agents, APIs, or infrastructure;
- Attempt to bypass rate limits, authentication, moderation, or security controls;
- Use the Service to train competing models using our outputs or data;
- Interfere with the proper working of the Service.
We reserve the right to suspend or terminate accounts, block access, report activity to law enforcement, and pursue civil remedies (including injunctive relief and damages) against anyone who hacks, scrapes, floods, or deliberately corrupts our systems or data.
8. Privacy, data collection, and use
When you sign up or use the Service, we collect information you provide (such as username, email, phone, location preferences, and questionnaire answers) and technical data (such as IP address, device type, browser, timestamps, and activity logs).
We use this information to:
- Operate and secure the Service;
- Personalize your experience and improve our products;
- Provide educational content and recommendations;
- Send service-related messages (such as verification codes);
- Measure usage and develop new features;
- Deliver or measure advertising and marketing where permitted by law and your settings.
By using the Service, you consent to this collection and use. We may share data with service providers (hosting, email, SMS, analytics, advertising partners) under contractual safeguards. We do not sell personal information in a manner that violates applicable law.
We retain activity logs and signup records (including device and timestamp when you accept these Terms) for security, compliance, and product improvement.
Optional SMS marketing consent
If you choose to add a phone number at signup, you may optionally agree to receive promotional SMS messages from Gluto (tips, offers, and product updates). This is not required to create an account or use the Service.
- Leaving the SMS marketing box unchecked means you do not consent to promotional texts;
- We may still send transactional messages when needed (for example, optional phone verification or account security);
- Message frequency varies; message and data rates may apply;
- You can opt out of marketing SMS at any time by following instructions in a message (e.g., STOP) or contacting us;
- We record your marketing preference, the time you set it, and related device metadata for compliance.
9. Accounts and security
You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us promptly if you suspect unauthorized access.
We may refuse registration, reclaim usernames, or terminate accounts that violate these Terms or pose risk to the Service or others.
10. Credits, payments, and changes
Some features may require credits or paid plans. Fees, credit rules, and feature availability may change. Unless required by law, purchases are non-refundable except as stated at the point of sale.
We may modify, suspend, or discontinue any part of the Service at any time.
11. Intellectual property
The Service, including software, design, logos, and Gluto-created content, is owned by Gluto or its licensors. We grant you a limited, non-exclusive, revocable license to use the Service for personal, non-commercial purposes in accordance with these Terms.
You retain ownership of your User Content but grant Gluto a worldwide, royalty-free license to use, store, display, reproduce, and adapt it to operate and improve the Service.
12. Disclaimer of warranties
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
13. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, GLUTO AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR HEALTH-RELATED OUTCOMES, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE — EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS (US $100).
Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted by law.
14. Indemnification
You agree to defend, indemnify, and hold harmless Gluto from any claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from your use of the Service, your User Content, your violation of these Terms, or your violation of any rights of another person or entity.
15. Dispute resolution
These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law rules, except where mandatory local consumer laws apply.
Any dispute arising from these Terms or the Service shall be resolved through binding individual arbitration or in the courts located in Delaware, unless applicable law requires otherwise. You waive any right to participate in a class action against Gluto to the extent permitted by law.
16. Changes to these Terms
We may update these Terms from time to time. We will post the new version with an updated effective date. Material changes may require renewed acceptance before continued use. Your continued use after notice constitutes acceptance where permitted by law.
17. Contact
Questions about these Terms: legal@gluto.ai